At Rock Belt, we strive to provide you with high-quality products and a seamless shopping experience. However, if you are not completely satisfied with your purchase or have encountered an issue, we are here to help. Below, we outline the procedures for returns and refunds in different situations.

1. General Return Eligibility

You can request a return or refund within 30 days of receiving your order if your item meets the following criteria:

• The item is unused and in its original condition.

• The item is in its original packaging.

• Proof of purchase (e.g., order confirmation or receipt) is provided.

Please note that sale items and customized products are not eligible for returns unless they are faulty or damaged.

2. Return & Refund Process

To initiate a return or refund request, follow these steps:

1. Contact Us
   Send an email to support@rockbelt.store with the subject line "Return Request – [Your Order Number]". Please include:

   • The reason for the return or refund request.

   • Photographs of the item (if applicable, for damaged or defective items).

   • Proof of purchase.

2. Approval
   Our team will review your request within 2 business days. Once approved, we will provide you with return instructions, including the return address.

3. Shipping Your Return
   You are responsible for the cost of return shipping unless the return is due to an error on our part (such as a wrong item sent or a defective product). We recommend using a trackable shipping service or purchasing shipping insurance for your protection.

4. Inspection & Refund
   Once your return is received and inspected, we will notify you via email. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.

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3. Scenarios for Returns & Refunds

a. Defective or Damaged Items

If you receive a defective or damaged product, please contact us immediately at support@rockbelt.store. Include a description of the issue and photos of the damaged item. We will either offer you a replacement or process a full refund, including return shipping costs, depending on your preference.

b. Wrong Item Received

In the case that you receive the wrong product, notify us within 7 days of receiving the item at support@rockbelt.store. We will arrange for the correct item to be sent to you at no additional cost, and we will cover the return shipping of the incorrect item.

c. Item Not Received (Lost Package)

If your order hasn’t arrived within the expected delivery time, please reach out to us at support@rockbelt.store with your order number. We will investigate the issue with the carrier. If the package is confirmed as lost, we will offer a replacement or a full refund, based on your preference.

d. Order Cancellations

• If you cancel your order before it has been shipped, a full refund will be issued to you within 3-5 business days.

• If the order has already been shipped, you may return the item once it arrives. The refund will be processed after the item is returned in its original condition, as outlined in the general return eligibility section.

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4. Non-Refundable Situations

• Sale items and customized products are final sale and cannot be returned or refunded unless there is a defect or damage.

• Items that are not in their original condition, used, or missing parts for reasons not due to our error will not be eligible for a refund.

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5. Late or Missing Refunds

If you haven’t received your refund after the specified time frame, please do the following:

1. Check your bank account again.

2. Contact your credit card company, as it may take some time before the refund is officially posted.

3. If you’ve done this and still have not received your refund, please contact us at support@rockbelt.store.

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We appreciate your business and are committed to ensuring you are fully satisfied with your purchase. If you have any questions or need further assistance, don’t hesitate to contact us.